Effective Date : 26/03/2024

Warranty Policy:

We appreciate you choosing Nourest as your go-to partner for wellness and comfort. Our commitment is to deliver top-quality products, and to maintain complete transparency, we have detailed our Warranty and Service policies below.

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At Nourest, we are confident in the superior quality and lasting durability of our products. To ensure your peace of mind, we provide a thorough 10 year warranty on luxury series and 3 year warranty on other series that covers all mechanical defects, including free parts replacement for up to 10 years from the date of purchase. There are no hidden fees or surprises, just total assurance on selected models.

Our goal is to ensure that you are fully satisfied with your purchase.

We take pride in offering one of the best warranty policies in the industry, reflecting our dedication to both the quality of our products and the satisfaction of our customers. With Nourest, you can trust that you’re making a lasting investment in both comfort and quality.

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Coverage Duration:

• Massage Chair: 10 years on luxury series & 3 years on other series from the date of purchase or delivery, whichever comes later.
• Massage Accessories: 1 year from the date of purchase or delivery, whichever comes later.

What’s Covered:

• Free parts replacement within 10 years for luxury series & 3 years on other series of purchase on selected models.
• Coverage for manufacturing defects.
• Excludes damage from misuse, unauthorized repairs, or specific components like product batteries, leather, and accessories.

Additional Charges:

• Certain services or parts may require a fee if warranty conditions are not met or if supporting documentation is incomplete.

Repair or Replacement:

• Nourest reserves the right to repair or replace defective products.
• If a replacement is provided, the original warranty is voided, and the replacement product becomes Nourest’s property.

Exclusions:

• The warranty is non-transferable, and Nourest is not responsible for damages that exceed the original purchase price.

Service Process:

• You can send your Nourest product to any of our authorized outlets during business hours.
• Delivery charges will apply for collection, return, and delivery of defective products.

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Limitations and Exclusions

Warranty Invalidation:

The warranty will be voided if the product’s serial number is tampered with or if the product shows signs of commercial use.

Exclusions from Coverage:

The warranty does not cover conditions such as non-operating parts, consumables, user-performed maintenance, and other specified exclusions.

Liability Limitations:

Nourest is not liable for any indirect damages or losses that exceed the purchase price of the product. This includes coverage exclusions for cosmetic damage, general wear and tear, and routine maintenance.

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Contact Information:

For any service or maintenance inquiries, please reach out to our customer service team at info@nourest.com