Privacy Policy

1. Introduction

Welcome to Nourest ("we", "our", or "us"). Nourest is a UAE-based retailer of premium massage chairs and wellness products operating at www.nourest.com. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website.

2. Information We Collect

We collect several types of information in connection with the operation of our website and fulfillment of your orders:

Personal Information You Provide:

•       Name, email address, phone number, and delivery address when you place an order or register an account

•       Billing information (credit/debit card details processed securely via our payment gateway)

•       Information submitted when you request a Free Home Trial, contact us, or subscribe to our newsletter

•       Communications you send us via WhatsApp, phone, or email

Information Collected Automatically:

•       IP address, browser type, operating system, and device identifiers

•       Pages you visit, time spent on pages, links clicked, and referring URLs

•       Cookies and similar tracking technologies (see Section 6 below)

3. How We Use Your Information

We use the information we collect for the following purposes:

•       To process and fulfill your orders, including delivery and installation across the UAE

•       To manage your account and provide customer support

•       To send order confirmations, delivery updates, and after-sales service communications

•       To administer our warranty programs and repair services

•       To send promotional emails, newsletters, and special offers — only where you have consented

•       To improve our website, products, and services based on usage analytics

•       To detect, prevent, and address fraud, security issues, and technical problems

•       To comply with applicable UAE laws and regulations

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

•       Service Providers: Trusted third-party vendors who assist us in operating our website, processing payments, fulfilling deliveries, and providing customer support. These parties are contractually bound to keep your information confidential.

•       Legal Compliance: When required by law, court order, or governmental authority in the UAE or any applicable jurisdiction.

•       Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred as part of that transaction.

•       Protection of Rights: To protect the rights, property, or safety of Nourest, our customers, or others.

We require all third parties to maintain appropriate security measures and to use your personal data only for the specified purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. Order and transaction records are retained for a minimum of five (5) years in accordance with UAE commercial laws. You may request deletion of your account and personal data at any time (subject to legal obligations) by contacting us at the details provided in Section 10.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use:

•       Essential Cookies: Necessary for the website to function, including your shopping cart and login sessions.

•       Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).

•       Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our website.

7. Data Security

We implement industry-standard security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include SSL encryption for all data transmissions, secure payment processing, and restricted access to personal data within our organisation. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites, including our social media profiles on Facebook, Instagram, X (formerly Twitter), and LinkedIn. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

•       The right to access the personal information we hold about you

•       The right to correct inaccurate or incomplete information

•       The right to request deletion of your personal information

•       The right to withdraw consent to marketing communications at any time

•       The right to opt out of our newsletter by clicking "Unsubscribe" in any email

To exercise any of these rights, please contact us using the details in Section 11 below. We will respond to your request within a reasonable timeframe.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

•       Company: Nourest

•       Website: www.nourest.com

•       Phone (Toll Free): 800 77 66 5

•       WhatsApp / Direct: +971 52 744 3151

•       Location: United Arab Emirates

You may also use the Contact Us form available at www.nourest.com/contact-us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will post the revised policy on this page with an updated effective date. We encourage you to review this page periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.